Why do I keep seeing a black screen with grey buttons called Safe Mode? Melissa Updated December 22, 2017 12:36 Follow Simply click the “Exit Safe Mode” button and the app should load up normally. If you still encounter issues, please email us at firstname.lastname@example.org. Related articles DLS20 - How do I customise my kit / logo? I keep getting an error message when I try and download the app from the Google Play Store, how do I fix it? Why does it say on the Google Play Store that my device is incompatible with the app? I keep having connection issues, what can I do? Why can't I update the app? (iOS) Comments 0 comments Article is closed for comments.