It may be possible for us to help you transfer your progress, but we are limited in what actions we can take due to various account policies in place. Please read below to see how your account issue can be solved:
“My Facebook account is locked.”
Please contact Facebook services to gain access to your account again, we cannot help you with this.
“I played on my friend’s account by mistake, and I want the currency I earned to be transferred.”
Unfortunately we cannot transfer earned progress or currency in this situation.
“I’ve created a new Facebook account, and want to transfer my progress from my old account to the new one.”
If you are able to prove that you are in control of both your old and new Facebook accounts, and that you confirm to us that you are the owner of these accounts, then we may be able to transfer your progress. As this is a personal account related process, please contact our support team for more help.