If you experience connection issues, there’s a few things you can try to solve this:
- First of all, if on mobile, try moving into an area with a better signal strength, and ensure you are using a 3G/4G connection.
- If this doesn’t work, try playing on a WiFi connection while being as close as possible to the WiFi router in your location.
- If that doesn’t work, your WiFi connection may not be suitable for gameplay, for a variety of reasons. Try playing on a different WiFi connection and see if it improves.
If you’re still struggling with connection issues after completing these steps, please let us know and we can investigate the problem.