Error #11 & Facebook profile login

Comments

29 comments
  • Official comment
    David

    Hi all,

    We have just released an update which should fix the issue for you all. If you are continuing to experience problems after updating please contact us using our web form.

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  • David

    Hey guys,

    We're still working our way through the problem to find a solution for all of you. Rest assured we don't want anyone to lose their progress. We ask you to stay patient and more information will be provided as we work on this.

    David

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  • Dan

    Exact same problem! Deleted my app data and now everything is gone!

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  • Tales Potrich

    Same problem here since 2 hours ago! 

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  • Vicente

    me to , this problem for facebook i need solution

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  • Mohamed

    I have same problem I want the game back to normal !

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  • Hakan işler

    Thanks David. But we delete the game and install it again. After that connect facebook. and lost all progress. how to restore Our progress ?  

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  • Furkan Suluova

    Thanks for your interest David, problem is gone.

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  • Sebastian Araya

    I have the same problem, do not let me start a session with facebook, just start again, I hope a solution

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  • Tales Potrich

    I tried uninstalling and reinstalling the app and now it looks like I lost all my progress! Please how can I recover my account?

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  • Anton Silin

    В аккаунт вложено немало денег. Хотелось бы вернуть... Играть-то невозможно

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  • Bastien

    Salut David,
    Merci de l'info. Vous pensez que le problème sera réglé d'ici combien de temps?

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  • Furkan Suluova

    I had the same problem. also reinstall the game, but nothing changed. Help please.

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  • Patryk

    Hey,

    I'm glad to hear that you noticed the problem and working on that (and it's not decided that it was "by design" base restart :D). Could you please tell me if I can start again and connect to FB and restore old progress later?

    What if I already bought some IAPs? Is there any way to get something in-return? I mean any gold package/some red diamonds? Coz I can start again from beggining - no problem :) but I want get my money/purchased things back :)

    br,
    Patryk

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  • Filipe Almeida

    There is any update on the problem?

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  • Tales Potrich

    Yes! Got it all back, thank you guys!

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  • Bastien

    Je vient également de rencontrer ce problème :/ j'espère que ca va revenir à la normal

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  • David

    Hi all,

    Thanks for reporting this problem. We're currently working hard to solve it for all of you and will give you an update when we have it fixed. Feel free to comment with any other information which could be useful for us.

     

    David

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  • David

    Hi all,

    Still working on this but making good progress. Will give you another update as things go on.

     

    Thanks for your patience.

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  • Hakan işler

    Thanks for update. My account is come back

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  • Dan

    All my data is back! Thank you, David and your team for the work! 

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  • David Gomes
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  • David

    Hi all, glad that worked for you.

     

    David, please contact us using our support form and we'll do our best to help you with this, thanks.

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  • Felipe

    please respond to my publication that is translated into English

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  • Dan

    Nevermind.

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  • David

    Hi Dan, we're not seeing many other players having this issue right now, but if you contact us through http://bit.ly/FTGSupport we can try and solve this for you.

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  • Felipe

    I do not understand this email message: You are receiving this notification because you subscribed to updates to the post "Error #11 & Facebook profile login".

    Please do not reply to this message. Email replies will not update Help Center content.

    If you want to stop these notifications click here.

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  • Felipe

    And so as not to disturb anymore, nobody comments on my post :(

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  • José Henrique

    Good morning, i had a problem with the following message: #11
    I reinstalled the game, but i unfortunatilly lost all my progress, i was in arena 5...

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