Why am I seeing a message box that says, “Your profile is no longer accessible”?

This message box can be shown when a device is removed from accessing a profile.

However, you may also see this message box if you have recently transferred all of your phone's data from one device to another using a service such as Apple's Quick Start, Samsung's SmartSwitch or Google's Android Setup.

If the latter is applicable and you have recently changed to a new device, do not be put off by the warning which says a new profile will be created.

Please click the green "Continue" button and "Create Profile" - you may find that this automatically restores your previous DLS profile.

If your game profile is not restored, and it instead goes to the screen where you need to select your team name and captain, please continue to progress through the Tutorial and once on the DLS main menu, click the gear button (Options) > click "Advanced" and then sign into your "Sign in with Google" / "Sign in with Apple" account by changing the option from "Disconnected" to "Connected" - please do this regardless of whether or not your previous profile was linked to a social account, as this will ensure that it is less likely to be lost again in future.

If your profile is still not recovered, please contact our support team and make sure to reference that you are seeing this message box and include the User ID that you see on it.