FAQs

Core Principles

• Our Commitment to Fair Gaming

Parents' Guide

• What are the Age Limits and General Policies for our Apps?
• Age Confirmation & Personal Ads and Notifications
• How to get a refund on an in-app purchase
• How to restrict in-app purchases
• In-app purchase not received
• Other Sites Offering In-App products
• See all 8 articles

General FAQs

• What languages are your apps available in?
• How do I backup/restore/transfer my save data?
• When is the next app update being released?
• Why does it say on the Google Play Store that my device is incompatible with the app?
• I keep getting an error message when I try and download the app from the Google Play Store, how do I fix it?
• Where can I put my game suggestions?
• See all 21 articles

Dream League Soccer FAQs

• When will the next app update be?
• How do the various player stats in DLS affect gameplay?
• How is save data stored and transferred in DLS?
• Removal of Facebook Login from DLS
• Can I use my existing DLS20/21 save data in DLS 23?
• Can I use my existing Dream League Soccer (formally DLS19) save data in DLS 23?
• See all 47 articles

Score! Match FAQs

• What is Score! Match?
• How do I play Score! Match?
• How is save data stored and transferred in Score! Match?
• How do the various player stats in Score! Match affect gameplay?
• Is my device compatible with the app?
• Why can't I update the app?
• See all 42 articles

Score! Hero FAQs

• Is my device compatible with the app?
• Why can't I update the app?
• When will the next game update be?
• How is save data stored and transferred in Score! Hero (2022)?
• Why does one of my players have a star above his head?
• How do I zoom in and out with the camera?
• See all 21 articles

8 Ball Hero FAQs

• What is 8 Ball Hero?
• I am stuck on a level, can you help?
• What does the “Reset Game” button do?
• Can I change my in-game name whilst connected to Facebook?
• How can I change my graphics settings?
• When will the next game update be?
• See all 23 articles