FAQs
Core Principles
- Our Commitment to Fair Gaming
- What are the Age Limits and General Policies for our Apps?
- Age Confirmation & Personal Ads and Notifications
- How to get a refund on an in-app purchase
- How to restrict in-app purchases
- In-app purchase not received
- Other Sites Offering In-App products
- See all 8 articles
- What languages are your apps available in?
- How do I backup/restore/transfer my save data?
- Can I transfer my progress across platforms (Android to iOS)?
- When is the next app update being released?
- Why does it say on the Google Play Store that my device is incompatible with the app?
- I keep getting an error message when I try and download the app from the Google Play Store, how do I fix it?
- See all 22 articles
- What is 8 Ball Hero?
- I am stuck on a level, can you help?
- What does the “Reset Game” button do?
- Can I change my in-game name whilst connected to Facebook?
- How can I change my graphics settings?
- When will the next game update be?
- See all 23 articles
- Is my device compatible with the app?
- Why can't I update the app?
- When will the next game update be?
- Why does one of my players have a star above his head?
- How do I zoom in and out with the camera?
- How do I move the position of the camera?
- See all 20 articles
- What is Score! Match?
- How do I play Score! Match?
- How do the various player stats in Score! Match affect gameplay?
- Is my device compatible with the app?
- Why can't I update the app?
- When will the next game update be?
- See all 41 articles
- When will the next app update be?
- How do the various player stats in DLS affect gameplay?
- Can I use my existing DLS20 save data in DLS 21?
- Can I use my existing Dream League Soccer (formally DLS19) save data in DLS 21?
- Why does the app require a connection to play?
- Is my device compatible with the app?
- See all 46 articles
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